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Exchange & Return Policy

Exchange & Return Policy

Cancellation or change of order is not allowed. All sales are final after confirmation. Please consider carefully before placing an order. Due to hygiene reason, exchanging/returning of items after receiving is not allowed.

What if my item received is damaged or it is the wrong item?

Apologies that such issue has happened. We check all the items carefully before sending out to you however sometimes damages due to postal handling are inevitable. Please send us an email with a clear photo of the item, along with your name and order number to hello@rieru.co within 7 days after receiving it. We'll get in touch with you to have it replaced. If the item is not available, we will provide a refund.

Replacement or refund is not valid for damages caused by accident, negligence or mishandling of the item by customer.